Refunds & Shipping
STUB — draft policy. Adjust the windows and terms to match how you actually want to run support, then remove this note.
Shipping
- We mail to US addresses only, for now.
- Cards are printed to order and typically enter the mail within 1–2 business days.
- They ship first-class via USPS and usually arrive 5–8 business days after you order. These are estimates — USPS timing can vary, especially around holidays. STUB: confirm SLA.
- We verify every recipient address before printing. If it can't be verified, we'll let you know and won't charge you for an undeliverable card.
Cancellations & changes
Because each card is custom-printed, we can only change or cancel an order before it enters production. If your card hasn't printed yet, email us right away and we'll cancel it and refund you in full. Once it's printed, we can't recall it.
Refunds & replacements
We want every card to arrive right. We'll send a free replacement or a full refund if:
- your card arrives damaged or with a print defect;
- we made a mistake (wrong card, wrong address on our end);
- it never arrives within STUB: 21 days of mailing (USPS may have lost it).
For a damaged or defective card, a quick photo helps us fix it fast. Reach out within STUB: 30 days of the expected delivery date.
What isn't covered
We can't refund cards that were undeliverable because of an incorrect address you entered, or normal, minor color/trim variation inherent to physical printing. If an address turns out undeliverable after payment, we'll contact you about a reprint to a corrected address.
How refunds are issued
Approved refunds go back to your original payment method via Stripe, usually within STUB: 5–10 business days depending on your bank.
Need help with an order? Contact us with your order ID, or check status on the tracking page.